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Terms & Conditions

Effective 5 May 2026 · Operated by Dramio Private Limited

These Terms govern your use of Dramio (https://dramio.in), a platform owned and operated by Dramio Private Limited (“Company”, “we”, “us”, or “our”). By accessing or using the platform you agree to these Terms. If you do not agree, please do not use the platform.

1. Services we provide

We operate an online spiritual marketplace that may include astrology consultations, kundli generation, kundli matching, daily horoscopes, panchang, numerology, tarot readings, vastu evaluations, live astro guidance, and the sale of spiritual products. The exact set of features available to you may change from time to time at our discretion.

2. Eligibility

You must be at least 18 years of age and competent to enter into a contract under the Indian Contract Act, 1872. By creating an account you represent that you meet these requirements and that the information you provide is true, accurate, and current.

3. Account & security

  • Accounts are created via mobile-number OTP verification.
  • You are responsible for activity carried out under your account.
  • Do not share your OTP, access tokens, or login session with any third party.
  • If you suspect any unauthorised access to your account, please notify us through the official channels published on the platform.

4. Wallet, payments & billing

  • Wallet recharges are processed through authorised payment gateways. Your card or banking details are not stored by us.
  • Live consultations are billed per minute from your wallet balance, at the rate displayed on the astrologer’s profile at the time the session begins.
  • All amounts are quoted in Indian Rupees (INR) and are inclusive of applicable taxes unless explicitly stated otherwise.
  • Wallet balance is non-transferable and non-encashable.

5. Astrologer interactions & nature of advice

Astrologers and other practitioners listed on the platform are independent professionals. The guidance, predictions, remedies, and interpretations they offer (whether through chat, voice, video, or written readings) are intended for personal reflection and entertainment only. They do not constitute professional medical, psychological, legal, financial, or investment advice. You should consult an appropriately qualified professional for any such matter.

6. Products

Where the platform allows the purchase of physical or digital products, the listed price, availability, delivery timeline, and applicable charges are shown at checkout. We reserve the right to refuse or cancel any order, including in cases of incorrect pricing, suspected fraud, or unavailable inventory; in such cases any amount already collected will be refunded.

7. Refunds & cancellations

Refunds, cancellations, and dispute resolution are evaluated on a case-by-case basis. Eligible refunds are credited back to the original payment source or, where appropriate, to the user wallet. To raise a refund or cancellation request, please contact us within seven (7) days of the transaction with the relevant order or session details.

8. Acceptable use

  • You will not solicit astrologers or service providers off the platform.
  • You will not impersonate any person or misrepresent your affiliation.
  • You will not abuse, harass, threaten, or defame any user or astrologer.
  • You will not attempt to scrape, reverse-engineer, or interfere with the platform’s normal operation.
  • You will not use the platform for any unlawful purpose or in violation of any applicable law.

9. Intellectual property

All content on the platform, including the Dramio name and logo, software, generated charts, written interpretations, illustrations, and copy, is the property of Dramio Private Limited or its licensors and is protected under applicable intellectual-property laws. You may use the platform only for personal, non-commercial purposes; any other use requires our prior written consent.

10. Disclaimers

The platform is provided on an “as is” and “as available” basis. We make no warranty, express or implied, that the platform will be uninterrupted, error-free, or that any predictions, readings, or recommendations will produce a particular outcome. Reliance on any information provided through the platform is at your sole risk.

11. Limitation of liability

To the maximum extent permitted by law, the total aggregate liability of Dramio Private Limited, its directors, officers, employees, and affiliates arising out of or in connection with your use of the platform shall not exceed the total amount paid by you to us in the ninety (90) days immediately preceding the event giving rise to the claim.

12. Privacy

We collect and process personal information, including your mobile number, name, and (where you choose to provide them) birth details and consultation transcripts, solely for the purpose of providing the services described above. We do not sell your personal data to third parties. Detailed contact channels for privacy-related requests will be published on the platform.

13. Changes to these Terms

We may revise these Terms from time to time. The updated version will be posted on this page with a new effective date. Your continued use of the platform after such revision constitutes your acceptance of the revised Terms.

14. Governing law & jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms or your use of the platform shall be subject to the exclusive jurisdiction of the competent courts at Mumbai, Maharashtra.

15. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for the platform is:

Gaurav Kantilal Panwala
Director & Grievance Officer
Dramio Private Limited
Unit No. A-203, 204, Kotia Nirman commercial premises co-op society Ltd.
Opp Laxmi Industrial Estate, New Link Road
Andheri West, Mumbai 400053
Maharashtra, India

These Terms are a contract between you and Dramio Private Limited.